Refund policy

**Our refund policy only applies to customers outside of mainland China who have made purchases on herbeast.co

 

Eligible Replacement/Refund

We do not accept any physical mail-in returns. Return and exchange requests will be handled on a case-by-case basis.

 

If you find the product incorrect/damaged/missing after receiving your order, please email us at service@herbeast.cn within 2 business days of successful delivery date to request a refund or replacement, providing the following information:

 

  1. Order Details
  2. Name listof product(s) that you would like a refund
  3. Reason for refundor replacement;
  4. Photo(s) of the product(s)

 

If you do not receive our feedback within 72 hours (except holidays and weekends) after you request a refund or replacement, please check your email (maybe in spam), if not, please resent the request and provide the foregoing information.

 

Any shipping fees on the original order are final and will not be refunded. Once the refund is processed, we will credit your original form of payment. Payment institution may require additional days to process and post the transaction to your account.

 

*service@herbeast.cn is unable to provide refund or replacement for purchases which were not made from herbeast.co

 

* Once the carrier has shipped your order, we regret to inform you that we cannot accommodate any modifications or cancellations. Additionally, we are unable to offer refunds or replacements in such cases.

 

Modification and Cancellation

If you want to modify or cancel your order, please email us at service@herbeast.cn with your order details and the reason for cancellation within 6 hours after you place an order, then we will help you to modify or cancel the order.

 

Orders are processed and shipped quickly.Orders that are not modified or canceled within 6 hours will be sent to our carrier as soon as they are placed and therefore cannot be modified or canceled.

 

Never Receive Orders

If your order cannot be delivered successfully due to personal reasons (Eg. unreachable phone, incomplete/wrong address, etc.), we will contact you as soon as we receive the notification.

 

Please note, if you do not reply our inquiry email within 48 hours, we will not provide any compensation for you.

 

Quality Assurance

If you find that our products have quality problems after receiving it, please contact us for compensation within 2 days after the package status shows as delivered. Otherwise we will not provide compensation after the expiration.